Refund policy

RETURN & REFUND POLICY

DigitalMartz

Last updated:02/01/2026

At DigitalMartz, every product is created especially for you through our print-on-demand process. Because of this, our return and refund policy is slightly different from traditional retail. Please read carefully before placing an order.

1. Print-On-Demand Policy (Important)

All DigitalMartz products are made to order once a purchase is completed. This means:

❌ We do not accept returns or exchanges for:

  • Change of mind

  • Wrong size selection

  • Personal preference

  • Ordering the wrong item

We strongly encourage customers to review product descriptions, size charts, and order details carefully before checkout.

2. When You ARE Eligible for a Refund or Replacement

We will gladly offer a replacement or refund if your order meets any of the following conditions:

  • The item arrives damaged

  • There is a printing or manufacturing defect

  • You receive the wrong item

These issues must be reported within the allowed timeframe (see below).

3. Reporting a Problem

To request a refund or replacement:

  • Contact us within 7 days of delivery

  • Provide:

    • Your order number

    • Clear photos showing the issue

    • A brief explanation of the problem

Requests submitted after 7 days of delivery may not be eligible.

4. Resolution Process

Once your claim is reviewed and approved, we will offer one of the following at no extra cost to you:

  • A replacement item, or

  • A full or partial refund (depending on the situation)

Refunds are issued to the original payment method and may take several business days to appear, depending on your bank or payment provider.

5. Shipping & Delivery Issues

  • Shipping times are estimates and not guaranteed.

  • We are not responsible for delays caused by customs clearance, courier services, weather, or other factors beyond our control.

📌 Delayed deliveries alone do not qualify for refunds.

6. Lost or Undeliverable Packages

If a package is returned due to:

  • Incorrect address provided by the customer

  • Failure to collect from customs or courier

The customer may be responsible for reshipping costs. Refunds are not guaranteed in these cases.

7. International Orders & Customs

For international orders:

  • Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

  • Refusals to pay customs fees do not qualify for refunds.

8. Abuse & Fraud Prevention

We reserve the right to refuse refunds or replacements in cases of:

  • Repeated false claims

  • Evidence of abuse or misuse

  • Chargeback fraud

9. Contact Us

If you have any questions or concerns about your order, please contact us first. We are committed to fair and respectful resolutions.

Email: olajidesalisu@gmail.com
Store: DigitalMartz