Shipping policy

SHIPPING POLICY

DigitalMartz

Last updated: 02/01/2026

At DigitalMartz, we work with trusted print-on-demand partners to produce and ship items to customers worldwide. Please read this policy carefully to understand how shipping works.

1. Order Processing & Production Time

All our products are made to order.

  • Production typically takes 2–7 business days

  • This includes printing, quality checks, and packaging

  • Orders are processed only after payment is confirmed

📌 Production time is separate from shipping time.

2. Shipping Time Estimates

Shipping times depend on your location and selected shipping method.

Estimated delivery times:

  • United States & Europe: 5–10 business days

  • Canada & Australia: 7–14 business days

  • Africa, Asia & Rest of the World: 10–25 business days

⚠️ These are estimates, not guarantees.

3. Shipping Costs

  • Shipping fees are calculated at checkout

  • Costs depend on:

    • Destination

    • Product type

    • Quantity ordered

Any applicable shipping fees will be clearly shown before you complete your purchase.

4. International Shipping & Customs

We ship internationally.

Please note:

  • Orders may be subject to customs duties, taxes, or import fees

  • These charges are determined by your local customs authority

  • Customers are responsible for any customs or import fees

Refusal to pay customs charges does not qualify for a refund.

5. Tracking Information

  • Tracking details will be provided once your order ships

  • Tracking availability depends on destination and carrier

  • Tracking updates may take 24–72 hours to appear

6. Delays & Shipping Issues

While we do our best to meet estimated delivery times, delays may occur due to:

  • Customs clearance

  • Courier or postal service disruptions

  • Weather conditions

  • High order volumes or holidays

📌 Delays alone do not qualify for refunds.

7. Incorrect Address & Undeliverable Packages

Please ensure your shipping address is correct at checkout.

If a package is:

  • Returned due to an incorrect or incomplete address

  • Unclaimed by the recipient

The customer may be responsible for reshipping costs. Refunds are not guaranteed in these cases.

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery or last tracking update

  • Provide your order number and supporting photos (if applicable)

We will review the issue and offer a fair resolution.

9. Multiple Shipments

If your order includes multiple items, they may be:

  • Produced in different locations

  • Shipped separately at no extra cost

10. Contact Us

If you have questions about shipping or delivery, please contact us:

Email: olajidesalisu@gmail.com
Store: DigitalMartz

We appreciate your patience and thank you for shopping with us.